I showed up to pick up Sophie after her grooming and was told by the new male owner what my total was. I asked for the breakdown since it was more then I expected...i had been told on the phone $60 and now I was being charged $65. The owner then argued with me about it. He shrugged his shoulders when I said I didn't know if I would be back. He never apologized for the confusion. He only agreed to honor the price quoted on the phone when I flat out said this was not fair and he needed to honor it. And only after telling me that this was a one time thing as if I were not experiencing a bait & switch. He has ZERO customer service skills and I feel bad for the wonderful groomers that work there if this is how he is going to treat THEIR loyal customers.
I love Enid the groomer. Sadly I don't think we will be back now that they are under new ownership. I fully expected a rate increase with the new owners and when I called the day before my appointment I was told the new price was $60 which is 25% more then I had been paying. As I said I fully expected and was willing to pay an increase.....I love the job Enid does on my dog but I felt 25% more was a bit much. I called around and most places were $50-55. I had to ask my self do I want to change things for my dog to save $5?
I have tried many groomers with my 11 and 9 years old Portuguese Water Dogs, and this is by far the best place I've been to. Their groomers are experienced and knowledgeable, and my dogs always come out looking their bests. They take care of my old dog and make sure he's comfortable and not too stressed out, which is very important to me.
The dogs always leave here happy and looking great!
I have been taking my lab to Wolf Gang Bakery and Grooming since their opening. The staff is friendly, efficient and very understanding when I need to reschedule appointments. The groomers do a great job and are extremely nice to my old lab who is 14 years old and very picky about who takes care of her!!!
two weeks to wait for appointment to get your dogs nail cut. What are we talking about here a 20 minute job. Wonder why Jack left. New owners are they in the grooming business or just the cookie end of it.
Woof Gang Bakery And Grooming Allendale Retail Grooming is a US Store based in Allendale, New Jersey. Woof Gang Bakery And Grooming Allendale Retail Grooming is located at 57 W Allendale Ave, Allendale, NJ 07401, USA.
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